FAQs

1. Orders & Payments

Q1. How can I place an order?

You can place an order directly on our website by adding your favorite rug to the cart and proceeding through our secure checkout.

Q2. What payment methods do you accept?

We currently accept all major credit and debit cards through Stripe. Your payment information is securely processed, and we do not store sensitive card details.

Q3. Can I modify or cancel my order after placing it?

If you need to make changes, please contact us at support@fksportroom.com as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

2. Shipping & Delivery

Q4. Which carriers do you use for delivery?

We partner with trusted carriers such as USPS, Yun Express, and FedEx to ship orders.

Q5. How do I track my order?

Once your order has shipped, you will receive a tracking number by email. You can use this number to monitor the delivery status directly on the carrier’s website.

Q6. How long does shipping take?

Delivery times vary by location, but most orders are delivered within 15 – 22 business days. Please note that unexpected delays may occur due to carrier issues or external factors.

3. Returns & Refunds

Q7. What is your return policy?

We accept returns under the conditions outlined in our Returns Policy. Customers must follow the return procedure carefully to qualify for refunds or exchanges.

Q8. Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer, unless the return is due to a product defect or an error on our part.

Q9. How long does it take to receive my refund?

Refunds are typically processed within 7 – 10 business days after we receive and inspect the returned product.

4. Products & Quality

Q10. Are product colors exactly as shown online?

While we do our best to display colors accurately, differences in screen settings mean that the actual rug color may vary slightly from the images shown.

Q11. What is the standard thickness of your rugs?

Our rugs are approximately 1.2 cm thick, though slight variations may occur due to production processes.

Q12. Do you offer custom sizes or designs?

At the moment, we offer only the designs and sizes listed on our website. Please check back as we expand our product range.

5. Account & Security

Q13. Do I need an account to order?

No. You may check out as a guest, but creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience.

Q14. Is my personal information secure?

Yes. We protect your data in accordance with our Privacy Policy, using encryption and secure servers.

6. Customer Support

Q15. How can I contact you if I have questions?

You can reach our support team via email at support@fksportroom.com or by phone at +1-315-997-0795. We aim to respond within 24–48 hours.